Shipping policy

Shipping Policy

Last updated: July 2026

Thank you for shopping with Campive. We are committed to delivering your order as quickly and efficiently as possible.

1. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, processing times may be slightly longer.

2. Shipping Times

Estimated delivery time:

European Union: 3–9 business days

Delivery times are estimates and may vary depending on your location, local courier services, customs procedures (where applicable), weather conditions, or other unforeseen circumstances.

3. Shipping Costs

Shipping costs are calculated during checkout before payment is completed.

From time to time, we may offer free shipping promotions on selected products or orders.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information (where available).

Please allow up to 24 hours for tracking updates to become available.

5. Delivery Delays

While we strive to deliver every order on time, occasional delays may occur due to circumstances beyond our control, including:

Courier service disruptions
Severe weather conditions
Public holidays
Customs inspections (where applicable)
High shipping volumes

We appreciate your patience and understanding in these situations.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply if the order needs to be reshipped.

7. Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact us as soon as possible.

Email: team.campive@gmail.com

Please include:

Your order number
A brief description of the issue
Clear photos of the product and packaging (if damaged)

We will work with the shipping carrier to resolve the issue as quickly as possible.

8. Customs & Import Duties

For orders shipped within the European Union, customers generally will not incur additional customs duties or import taxes.

If orders are shipped outside the European Union in the future, local customs duties, taxes, or import fees may apply and will be the responsibility of the customer.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Campive